Our Regulations

Regulation and Complaints:-
We are authorised and regulated by the Solicitors Regulation Authority (SRA) of The Cube, 199 Wharfside Street, Birmingham, B1 1RN and www.sra.org.uk Our SRA number is 520846.

We are not authorised by the Financial Conduct Authority and so may refer you to someone who is authorised to provide any investment advice should it be necessary. However, we can provide certain limited services in relation to investments, provided they are closely linked with the legal services we are providing to you, as we are regulated by the Solicitors Regulation Authority. If you have a problem with the service we have provided for you or about the fees charged then please let us know. We will try to resolve any problem quickly and operate an internal complaints handling system to help us to resolve the problem between ourselves. If we have not resolved it within 8 weeks you may complain to the Legal
Ombudsman at enquiries@legalombudsman.org.uk. Normally, you will need to do this

• within six months of receiving a final written response from us about your complaint and

• no more than twelve months of the act or omission being complained about, or

• no more than twelve months from the date when you should reasonably have known that there was cause for complaint.

If for any reason we are unable to resolve the problem between us, then we are regulated by the Solicitors Regulation Authority and complaints and redress mechanisms are provided through the Solicitors Regulation Authority and the Legal Ombudsman.

Data protection:-
We do not send unsolicited emails and, except when we are in the course of undertaking work on your behalf (our retainer) will only contact you where a matter specific to you personally has arisen. We will not transfer your data outside the EEA or share your data with third parties except as required by law (such as completing an SDLT Return). We generally hold information during the course of our retainer and for a period of 6 years
after the work is completed, as required by our insurers. If we have prepared your will we may hold our file notes (and the will) indefinitely. If you wish to know what personal data of yours we are holding please write to us