Regulation and Complaints
We are not authorised by the Financial Conduct Authority and so may refer you to someone who is authorised to provide any investment advice should it be necessary. However, we can provide certain limited services in relation to investments, provided they are closely linked with the legal services we are providing to you, as we are regulated by the Solicitors Regulation Authority.
If you have a problem with the service we have provided for you or about the fees charged then please let us know. We will try to resolve any problem quickly and operate an internal complaints handling system to help us to resolve the problem between ourselves. If we have not resolved it within 8 weeks you may complain to the Legal Ombudsman at firstname.lastname@example.org. Normally, you will need to do this within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring. If for any reason we are unable to resolve the problem between us, then we are regulated by the Solicitors Regulation Authority and complaints and redress mechanisms are provided through the Solicitors Regulation Authority and the Legal Ombudsman.
We do not send unsolicited emails and, except when we are in the course of undertaking work on your behalf (our retainer) will only contact you where a matter specific to you personally has arisen. We will not transfer your data outside the EEA or share your data with third parties except as required by law (such as completing an SDLT Return). We generally hold information during the course of our retainer and for a period of 6 years after the work is completed, as required by our insurers. If we have prepared your will we may hold our file notes (and the will) indefinitely. If you wish to know what personal data of yours we are holding please write to us.